Help!

Rev. 24-Sep-2003

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Next: L.A. in 2006 Bid Archives -- A Bid for the 2006 World Science Fiction Convention

See Also:

• Table of Contents
• Frequently Asked Questions
• Staff and Committee List
• Membership List
• Addresses
• E-mail Directory

"What do these symbols on the web page mean?"

Off-site links are marked with a little blue globe. If you're using Frames, an off-site link should break you out of the frame.

These "new" and "updated" tags indicate where new content has been added to the website. As they get older, they shrink and fade away and eventually disappear automatically.

"Where is information on such-and-such?"

• Our Table of Contents is the first place to look for something. If it's on our web page, you should be able to find it listed there.
• If there's nothing listed, check the Staff and Committee Roster to see if it's a department that's been staffed. Departments are assigned at various points during the years before the convention happens; if nobody's running that department (or division) yet, that's probably why we don't have anything to say about it.
• If the department has been staffed, you could write to the department head via e-mail and pose your question.

"There's a problem with..."

...your membership status:

• If you know you're a member -- you paid money in Summer 2003 or later, not counting pre-supporting money -- and you're not receiving your Progress Reports in the mail, then there might be something wrong with your registration info.
• First, check our on-line Membership List to see if we think you're a member.
• Note that the online membership list is not automatically updated when you join by credit card. It can take a week or so for a new membership list to be posted to the website.
• Then, check the PR publication schedule to see if you really are behind in your publications.
• If you come to the conclusion that we don't have your correct address (or if your name's misspelled or something like that), please write to our Registration Department at reg@laconiv.org.
• If you've paid for your membership, and our records don't show you as a member (or if your upgrade hasn't been credited), first make sure you're not jumping the gun. Look in your records to figure out when you paid; if you can find your receipt, -your credit card statement, or your cancelled check, hang onto it because you'll need it. Has it been more than four weeks? It can take that long to process everything. If it's only been a week, come back later please!
• If you're convinced we've got it wrong -- you've checked our online database, and so forth -- photocopy your receipt, your cancelled check, or whatever you have that shows when you paid, and mail it to our general address along with a note explaining what needs to be fixed.

...the website:

• On the other hand, if there's a problem with the web page -- if we have broken links, or some bad HTML -- then you should e-mail webmaster@laconiv.org.
• If the problem is one of accuracy -- if we have someone's name misspelled, mispunctuated, or miscapitalized, or some other error of fact, whether minor or major -- you should probably send it to our Publications Department (and CC: the webmaster) to make sure our other records and publications are corrected.

E-mail help

• For convention information by e-mail, or if you don't find what you want here, write to contact us.
• If you have a complicated problem or question about the convention, you can reach a human being at help@laconiv.org.
• And for comments on the web site itself, write to webmaster@laconiv.org.

Previous: Service Mark Notice

Next: L.A. in 2006 Bid Archives -- A Bid for the 2006 World Science Fiction Convention